Privacy Policy

Updated 31st January 2022

In plain language 
‍Firstly, it goes without saying that your privacy is of the utmost importance to us, The Strings Club, and we will ensure that your experience with us is totally secure and always transparent. 
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We will not give your details to third parties or interested others for their marketing purposes. We will not use your details to bombard you with spam. We will not do creepy snooping. Instead we will use your order information to ensure your booking is organised properly and you are informed of important information relating to events. 
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If you would like to change the things you hear from or would like to unsubscribe you can continue to do so via every email we send to you. If you would like to delete your profile please email us at Head Office. 

From your visits to our website we will use cookies to provide you with relevant and useful adverts from time to time based on your interests. 

Our web servers are managed by Ionos and our booking system by Enrolmy. 

Our marketing is managed using MailChimp which does operate servers outside the EU but is bound by the same GDPR rules as we are ensuring safety of your data. Only relevant information is stored in MailChimp in order for us to communicate with you regarding our events. 

If you email our customer services then your data may leave the EU in this circumstance - we use Google’s G Suite which has data centres in a few different countries and again is bound by the same GDPR rules as we are ensuring they respect your data as we do. We will use cookies for adverts and should you wish you can update your preferences and control what you see via Google Ads. 

When making a purchase you will pay via Stripe. It goes without saying that the transactions have the highest level of security and are PCI DSS compliant. We don’t store any of your card details, however your order will appear in our accounting software Xero so we can pay our dues to HMRC. 

If you have any questions we will of course be very happy to help in any way we can, including confirming all of the information you have given to us relating to your mailing preferences in MailChimp and bookings in ThinkSmartSoftware. Just contact us at info@thestringsclub.org. And here follows the full details of the Privacy Policy which we have saved you the trouble of reading in its entirety. 

‍Our full Privacy Policy
‍It is The Strings Clubs’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://thestringsclub.org (hereinafter, "us", "we", or "https://thestringsclub.org"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties.

This Privacy Policy applies only to information we collect through the Website and any actions therein (booking via Enrolmy or subscribing via MailChimp) and does not apply to our collection of information from other sources. This Privacy Policy, together with the Terms & Conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions. 

‍Website Visitors 
‍When someone visits https://thestringsclub.org we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it. 

‍Marketing 
‍We use a third party provider, MailChimp, to deliver our marketing emails. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. 

‍Gathering of Personally-Identifying Information 
‍Certain visitors to the Strings Club’s websites choose to interact with us in ways that require us to gather personally-identifying information. The amount and type of information that We gather depends on the nature of the interaction. For example, we ask visitors who sign up for our Newsletter to provide a username, first name, last name, email address and telephone number. And for safeguarding purposes when placing a booking for an event we collect information specifically relating to your child(ren)’s safety at our events. 

‍Security 
‍The security of your personal data is protected by encryption on our web servers (provided by Ionos) and our marketing email servers (provided by MailChimp). Our Gateway and Merchant services (provided by Stripe) are PCI DSS Certified and provide the utmost level of payment security.

‍People who email us 
‍We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit. 

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law. 

Google provide G Suite for our customer services emails. 

‍Links To External Sites 
‍Our Service may contain links to external sites associated with brands we stock and other content that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services. 

‍People who contact us via social media 
‍We use a third party provider, SocialPilot to manage our social media communications. If you send us a private or direct message via social media the message will be stored by Facebook or Instagram. It will not be shared with any other organisations. 

‍We use Google AdWords for remarketing 
‍https://thestringsclub.org uses remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin. 

‍Protection of Certain Personally-Identifying Information 
‍The Strings Club discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on The Strings Club’s behalf or to provide services available at The Strings Club’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using The Strings Club’s website, you consent to the transfer of suchinformation to them. We will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, The Strings Club discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when The Strings Club believes in good faith that disclosure is reasonably necessary to protect the property or rights of The Strings Club Limited, third parties or the public at large. 

If you have signed up to our newsletter via MailChimp or placed a booking via ThinkSmartSoftware and have supplied your email address, The Strings Club may send you emails relating to the preferences you have supplied or the events you have booked. 

‍Aggregated Statistics 
‍The Strings Club may collect statistics about the behaviour of visitors to its website. We may display this information publicly or provide it to others. However, we will not disclose your personally-identifying information. 

‍Cookies 
‍To enrich and perfect your online experience, The Strings Club uses "Cookies", similar technologies and services provided by others to display personalised content, appropriate advertising and store your preferences on your computer. 

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. https://thestringsclub.org uses cookies to help The Strings Club identify and track visitors, their usage of https://thestringsclub.org, and their website access preferences. https://thestringsclub.org visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using The Strings Club’s websites, with the drawback that certain features of The Strings Club’s websites may not function properly without the aid of cookies. 

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to The Strings Club's use of cookies. 

‍Order fulfilment 
‍Those who engage in transactions with The Strings Club – by purchasing our services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, The Strings Club collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with The Strings Club or to provide security and safety for the participant in the events being booked. We do not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

‍Privacy Policy Changes 
‍Although most changes are likely to be minor, The Strings Club may change its Privacy Policy from time to time, and at The Strings Club’s sole discretion. We encourage visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.